Analytics Tab - RCM Reports Overview

Last updated: October 29, 2026

The Analytics tab includes a set of revenue cycle reports that show how your insurance claims are performing, from what you bill to what you get paid. Use them to spot trends, track what you're still owed, and see payments by provider.

IN THIS ARTICLE:

Accessing Your RCM Reports
What to Know Before You Start
The Reports
Why Is My Net Collection Rate Low?

Accessing Your RCM Reports

Open the Analytics tab in Osmind.
Select a report.
Use the filters at the top, such as date range, payer, or rendering provider, to focus on what you need.

Tip: Reports update twice a day, so claims and payments from the last few hours may not appear yet.

Tip: For an easier view, collapse both the Analytics sidebar and the main navigation sidebar.

What to Know Before You Start

Insurance claims only. These reports cover appointments tied to an insurance claim. Self-pay and other patient payments are not included, so they are not a full picture of your practice's finances.
Your account only. You'll see claims submitted under the account you're logged into.

The Reports

Top Line KPIs

A snapshot of your overall billing performance. You can filter this report by rendering provider to see the numbers for a single provider.

Charges and expected allowed amounts: What you billed compared to what you're expected to be paid. Charges are set higher than what payers reimburse, so they are not what you'll collect.
Cash by month of service: Insurance and patient payments, month by month.
Days in A/R: The average number of days it takes to turn billed revenue into cash. It's calculated as your total gross A/R divided by your average daily charges over the last 90 days. Lower is better. Under 30 is a strong target, and 20 to 25 is best practice.
A/R over 60 days: The share of your outstanding balance that is more than 60 days old, counted from the date the claim was submitted. Lower is better.
Net Collection Rate: The percentage of expected payments you've collected. Once your data has matured, about 95% is the goal.
Patient Net Collection Rate: The percentage of expected patient payments you've collected. It's affected by the settings your practice has turned on, such as auto-invoicing and auto-payments. The more of these features you use, the higher this rate tends to be.

Tip: By default, this report is filtered by date of service for the previous 12 months, including this month. That's technically a trailing 13 months, which is best practice because you can compare this month to the same month last year. If anything looks off, check that the date of service filter is still set to this default.

Payment Details

The most detailed payment report. It has three tabs: Summary, Insurance Payments, and Patient Payments.

Shows the previous 3 months by default, based on batch date, which is the date a payment was posted. Once a month closes, its batch date totals never change.
To see what a provider was paid, set your dates, then filter by rendering provider name or NPI. This is helpful for provider compensation.
Use the claim ID filter to find a specific claim. These are the same claim IDs you'll see in Claim Details in Osmind, so you can easily match them up.

Accounts Receivable

What you're still owed, and how long it has been outstanding.

Net A/R shown as total, insurance, and patient balances.
Balances are grouped by age, counted from the date the claim was submitted.

Denials

See which payers deny the most claims.

Denials are shown by payer.
Have a question about a denial? Submit a General Billing Inquiry for general questions, or a Claim Inquiry for an individual claim.
You can also email getsupport@osmind.org.

Submissions

Shows how many claims you're submitting, and is a good first stop if cash flow slows.

View claims by payer, CPT code, rendering provider, and week.
Reflects the date a claim was last submitted, not the date of service.
A drop in submissions can lead to lower cash flow later. If volume dips, check that notes are locked and claims are ready to go.

Claim Timeline (Pipeline Latency)

Shows how long each step of a claim takes, from the visit to the payment.

Date of service to date received: How long it takes for a claim to reach us after the visit. A longer time usually means steps like finalizing notes are still pending.
Date received to date submitted: How long a claim is with us before it's sent to the payer.
Date submitted to payment: How long the payer takes to pay.
Date of service to payment: The full journey for paid claims.

Tip: New practices have claims held for review on purpose at first. This lets us confirm your coding, contracts, and billing setup so later claims go out automatically, so "received to submitted" is longer at the start and shortens over time.

Why Is My Net Collection Rate Low?

Net numbers compare what you collected to what you're expected to be paid. We determine the expected amount in one of two ways:

Your fee schedules. Sharing them gives you accurate net numbers right away.
Your payment history. If we don't have fee schedules, we learn from the payments you receive, which takes about 90 days of data.

Until then, your Net Collection Rate and Net A/R can look lower than they truly are, because they're measured against your full charges. This is normal for new practices and improves as your data matures.