Overview

We've streamlined the DrFirst registration process to make it faster and easier for your practice. Your providers can now register directly through Osmind.

The entire process happens in three quick steps:

• Practice Registration

• User Account Setup

• Prescriber Confirmation

Step 1: Practice Registration

The main user or practice admin will enter your clinic's location information. This includes:

• Practice name

• NPI number (Group or Individual Provider)

• Complete mailing address

• Contact phone and fax numbers (where pharmacies can reach out to the practice)

Step 2: Primary Provider Account Setup

Select the user from the dropdown to be your primary e-prescriber. This provider will:

• Have initial e-prescribing authority

• Their information will be pre-filled from their profile

• The system checks for correct NPI and DEA formatting to prevent submission errors.

Administrator Set Up

• This administrator is responsible for LAC (Logical Access Control) verification required by DrFirst (for all providers in the practice)

• Has to be a staff member without an NPI

• If you’re a solo practitioner select NO and you will be able to add a contact manually. It can be a spouse, family member or friend over 18 years old

Confirmation for Prescribers Set Up

All new prescribers will need to complete the following steps:

Identity Proofing: Your provider receives an automated verification email from DrFirst . Instructions : HERE

Administrator set up: LAC (Logical Access Control): Your non-prescribing administrator completes this security verification on behalf of the provider. Instructions: HERE

Once these are completed: Your provider gets immediate e-prescribing access!

Step 3: Staff User Account Setup

Select a staff member from the dropdown list..

• Only providers have ePrescribing permissions. Here you can add all the prescribers in your practice

• Clinical staff has edit access, but not prescribing access

• Non-clinical staff have view access only

• All available user information will be pre-filled from the Members setting page.

You’ll get a confirmation after registering each new user!

Clinical/Non-Clinical Staff:

Prescribers:

Tips & Troubleshooting

What if the NPI or DEA field shows an error?

Double-check the format—NPI is 10 digits, DEA is 2 letters followed by 7 digits. The form will flag incorrect formats to help you correct them.

Can the same person be the primary prescriber and administrator LAC / contact?

No, because of DrFirst registration workflow requirements. Your LAC contact must be a non-prescribing staff member (e.g., office manager, clerk). If you are a solo practitioner we can help! Contact our Osmind support team at getsuport@osmind.org

How long does the whole process take?

Registration takes 5–10 minutes. Identity proofing and LAC verification are typically completed within 15-25 minutes.

Can we add more staff members after initial registration?

Yes! Once the member is added to your practice, the registration page will appear for you when you open the ePrescribe tab.

Need Help?

If you have questions or encounter any issues during registration, please contact our Osmind support team at getsupport@osmind.org. We're here to help!